Life can be busy and challenging at times and we understand this. Our service implements the following guidelines surrounding cancellation and rescheduling.
Mental Health Therapy Services
If you need to cancel and reschedule your appointment we require 24 hours’ notice prior to your appointment. This enables us to offer another client a last-minute appointment. If we receive a cancellation within 24 hours of your appointment it will incur the full fee.
NDIS Social Work Services
If you need to cancel and reschedule your appointment we require 2 clear business days prior to your appointment. This enables us to offer another client a last-minute appointment. If we receive a cancellation within 24 hours of your appointment it will incur the full fee.
Family Consultancy Services
If either party cancels the family report before interviews and observations have been conducted 25% of the final fee will charged.
If either party cancels the family report after interviews and observations have been conducted 50% of the final fee will be charged.
If either party cancels the family report after the report has been written 100% of the final fee will be charged.
Contact Us
If you have any questions about our Cancellation Policy, please contact us.
